KU Portal / Platform FAQ

General FAQ for questions about the Knowledge Unlatched platform such as registration, inviting colleagues and changing personal information.

46 articles in this collection
Written by Tom Mosterd and Hannah Schroder
Library Portal FAQ

Librarians: How can I best interpret KU usage reports?

Knowledge Unlatched Usage Reports
Written by Hannah Schroder
Updated over a week ago

Librarians: Why should I create an account?

Written by Tom Mosterd
Updated over a week ago

Librarians: How can I export the title list?

Written by Tom Mosterd
Updated over a week ago

Librarians: How can I view the titles that are open for pledging?

Written by Tom Mosterd
Updated over a week ago

Librarians: How can I pledge? (For an individual title, a whole package or an entire collection)

Written by Tom Mosterd
Updated over a week ago

Librarians: How can I enter or change my billing details?

Written by Tom Mosterd
Updated over a week ago

Librarians: Why can I not see the billing details section?

Written by Tom Mosterd
Updated over a week ago

Librarians: Where can I see the discount?

Written by Tom Mosterd
Updated over a week ago

Librarians: How can I add PO and VAT numbers to my billing details?

Written by Tom Mosterd
Updated over a week ago

Librarians: Do I have to enter my billing details before pledging?

Written by Tom Mosterd
Updated over a week ago

Librarians: How and when can I edit or delete my pledge?

Written by Tom Mosterd
Updated over a week ago

Librarians: Will I receive an email confirmation of my pledge?

Written by Tom Mosterd
Updated over a week ago

Librarians: Where can I see the total amount and number of books I have pledged for?

Written by Tom Mosterd
Updated over a week ago

Librarians: Where can I see the list of titles I have already pledged for?

Written by Tom Mosterd
Updated over a week ago

Librarians: Is there any way to indicate that I have finished pledging?

Written by Tom Mosterd
Updated over a week ago

Librarians: I have pledged – what happens now?

Written by Tom Mosterd
Updated over a week ago

Librarians: I pledged but I did not receive a confirmation – why not?

Written by Tom Mosterd
Updated over a week ago

Librarians: When will I be invoiced?

Written by Tom Mosterd
Updated over a week ago

Librarians: How can I request changes to be made to the invoice?

Written by Tom Mosterd
Updated over a week ago

Librarians: How can I add or change my IP range?

Written by Tom Mosterd
Updated over a week ago

Librarians: How can I access the usage statistics report?

Written by Tom Mosterd
Updated over a week ago

Librarians: When are the usage statistics reports updated?

Written by Tom Mosterd
Updated over a week ago

What do the institutional usage statistics reports look like?

Written by Tom Mosterd
Updated over a week ago

Librarians: I cannot see my usage statistics report – what should I do?

Written by Tom Mosterd
Updated over a week ago