KU Portal / Platform FAQ

General FAQ for questions about the Knowledge Unlatched platform such as registration, inviting colleagues and changing personal information.

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Written by Tom Mosterd and Catherine Anderson
Library Portal FAQ

Librarians: Why should I create an account?

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Written by Tom Mosterd
Updated over a week ago

Librarians: How can I export the title list?

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Written by Tom Mosterd
Updated over a week ago

Librarians: How can I view the titles that are open for pledging?

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Written by Tom Mosterd
Updated over a week ago

Librarians: How can I pledge? (For an individual title, a whole package or an entire collection)

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Written by Tom Mosterd
Updated over a week ago

Librarians: How can I enter or change my billing details?

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Written by Tom Mosterd
Updated over a week ago

Librarians: Why can I not see the billing details section?

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Written by Tom Mosterd
Updated over a week ago

Librarians: Where can I see the discount?

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Written by Tom Mosterd
Updated over a week ago

Librarians: How can I add PO and VAT numbers to my billing details?

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Written by Tom Mosterd
Updated over a week ago

Librarians: Do I have to enter my billing details before pledging?

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Written by Tom Mosterd
Updated over a week ago

Librarians: How and when can I edit or delete my pledge?

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Written by Tom Mosterd
Updated over a week ago

Librarians: Will I receive an email confirmation of my pledge?

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Written by Tom Mosterd
Updated over a week ago

Librarians: Where can I see the total amount and number of books I have pledged for?

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Written by Tom Mosterd
Updated over a week ago

Librarians: Where can I see the list of titles I have already pledged for?

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Written by Tom Mosterd
Updated over a week ago

Librarians: Is there any way to indicate that I have finished pledging?

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Written by Tom Mosterd
Updated over a week ago

Librarians: I have pledged – what happens now?

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Written by Tom Mosterd
Updated over a week ago

Librarians: I pledged but I did not receive a confirmation – why not?

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Written by Tom Mosterd
Updated over a week ago

Librarians: When will I be invoiced?

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Written by Tom Mosterd
Updated over a week ago

Librarians: How can I request changes to be made to the invoice?

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Written by Tom Mosterd
Updated over a week ago

Librarians: How can I add or change my IP range?

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Written by Tom Mosterd
Updated over a week ago

Librarians: How can I access the usage statistics report?

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Written by Tom Mosterd
Updated over a week ago

Librarians: When are the usage statistics reports updated?

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Written by Tom Mosterd
Updated over a week ago

What do the institutional usage statistics reports look like?

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Written by Tom Mosterd
Updated over a week ago

Librarians: I cannot see my usage statistics report – what should I do?

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Written by Tom Mosterd
Updated over a week ago